At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Food was ordered at 6:14 PM and delivered at 8:25 PM after more than 2 hrs that too I had to send my brother to get the order himself when the outlet failed to deliver the order even within the radius of 100 meters